FREQUENTLY ASKED QUESTIONS:

Do you have a shop? No we don’t have a store, only our website

Do you stock items in any other shops? No we sell our items exclusively through our website

Can I collect an item in person? No. All orders are shipped with no exceptions

Can I pay in cash? No. All orders must be made through our website

Can I pay via bank transfer? No. All orders must be made through our website

What payment method can I use? You can pay with Debit Card, Paypal & Clearpay

Can you hold an item for me? No sorry, we work on a 1st come 1st serve basis

Can I come and try an item on for size? No. Please check the size guide on the product

Can I split the payments over a period of time? Yes. Please select Clearpay at checkout. Your payment will be split into 4 payments, payable every 2 weeks at no extra cost

What item’s do you have in stock? Everything we have in stock is listed on our website. Please select the item then select the size, it will tell you if it’s available or not

How do your t-shirts fit? All of our t-shirts are a slim fit. So for example, Large fits like M/L, XL fits like L/XL, and so on. If you are in between sizes please choose the size up

Do you have a size guide? Yes. There is a simple size guide for all of our products. Please select the product and you will see it

Do you offer refunds? Yes. You can return your item for a refund within 28 days of original order date. Please read our Returns Policy for full details

Can I exchange an item? Yes. You can exchange your item within 28 days of original order date. Please read our Returns Policy for full details

Can I exchange an item for a different product? No. If you need another product, please send your item back for a refund then make a new order for the new product

Can I exchange an item in person? No. All returns must be sent back to Verossa Clothing, PO Box 166, Frodsham, WA6 1DJ. Please send your item back via tracked postage. We can not offer a refund or exchange for returns that go missing in the post

I have lost the returns form. If you have lost the returns form please pop a note inside your return with your name, order number, address, reason for return and state if you require a refund or exchange. If it’s an exchange please write the new size you require

I have missed the returns date, can I still return my item? No. Unfortunately we run a strict returns policy. If we don’t receive your return within 28 days of original order date you will not be refunded. The return will be sent back out to you via standard delivery

When will I receive my refund? We aim to process the refund within 48 hours of receiving the return. It may take 3-5 working days to appear on your bank statement

When will I receive my exchange? We aim to send out your exchange within 48 hours of receiving the return. It will then take 3-5 working days via standard delivery

I have received a faulty item. Please check over your item as soon as you receive it. If there is any faults please fill in the returns form and send it back to us. We will inspect the item and if you are eligible for a replacement we will send it out within 48 hours.

My item is faulty but I have worn it. We would need to inspect the item before we replace it. If we think the customer has damaged the item it will not be replaced

I need to return an item but I have took the tags off it. Returns will only be refunded & exchanged with the swing tags still attached. Removing the swing tags will void all refunds & exchanges. Please read our Returns Policy for full details

What service is standard UK delivery? Royal Mail 1st Class Tracked & Signed For

How much is UK delivery? Standard UK delivery is £5.00

How much is delivery outside of UK? Prices vary. Please select your location at checkout and it will give you the price for your address

Do you offer next day delivery? Yes. We offer next day delivery. UK ONLY. The cost is £10.00

Do you offer next day delivery outside of UK? No

Who do you ship with? We ship all our items with Royal Mail

How long does UK shipping take? Standard UK delivery time is 3-5 working days. Some items may be delayed due to the current Covid situation

How long does shipping take outside of the UK? Usually around 7-10 working days. Some items may be delayed due to the current Covid situation. If you haven’t received your item after 14 working days please contact us for the tracking number

Will I have to pay customs / taxes if I am outside of the UK? Some orders may incur customs charges. It depends on the order value. Usually you do not have to pay if the order is under £100, but you are best checking with your local Post Office

What happens after I place my order? You will receive a confirmation email with your order details. Then once we have shipped your order you will receive another email saying your order is completed & shipped

Will I receive a tracking number for my order? No you won’t receive a tracking number. But if your order doesn’t arrive in the specified time please contact us and we can provide it for you

I have made an order but haven’t received a confirmation email. Please check your junk / spam mailbox

My question isn’t answered in the FAQ section, how can I contact customer service? The quickest and easiest way to contact us is via direct message on Instagram – Instagram.com/verossa_clothing. Unfortunately our email address is down at the minute. Alternatively you can contact us by post Verossa Clothing, PO Box 166, Frodsham, WA6 1DJ