Refunds & Exchanges

We do our best to ensure all of our customers enjoy a happy shopping experience with Verossa, however occasionally you may need to return an item. To return an item(s) please complete the returns form which will be delivered with your order, and return the item to:

Verossa Clothing, PO Box 166, Frodsham, WA6 1DJ

All orders must be returned and received back to us within 28 days of original order receipt. Return postage is at your own cost and risk. We advise you to send your item(s) back via tracked mail. Verossa will not be held responsible for any returns that go missing in the post therefore no refunds will be given.

We are only able to exchange items for the same product. All items must be returned in new condition in original packaging with swing tags and labels still attached.

For hygiene reasons any items that smell of aftershave, deodorant, body odours or cigarette smoke will not be refunded. Any items returned with stains, deodorant marks, make-up etc on will not be refunded.

For hygiene reasons headwear is non refundable or exchangeable. Please bare this in mind before ordering.

Faulty items will only be refunded or exchanged with swing tags still attached, in new & unworn condition. Please check your order thoroughly once it arrives before removing any tags.

Thank you